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Showing posts from December, 2015

What can the small business owner learn from eating breakfast in a hotel in Bali?

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In one of the many places offering homestay accommodation in Bali, the breakfast is served every morning on quests’ verandas. The choice is very little, there are only 3 options: pancakes, an omelette or rice. It’s OK though, I'm not too fussy and the food is tasty.
What annoys me is the fact that the breakfast has been served a little bit differently every time. First the rice came on its own, next day with a small egg on the side, and today I could find small bits of chicken inside. I didn't mind the egg yesterday but the chicken was simply too much.
Someone might argue that it was an additional benefit and a nice touch from the owner and therefore I should be grateful. It's not that I'm not adventurous but I simply don't eat meat.
This made me think.
As a customer I like to know what to expect and what I'm paying for. It would be great if I could choose additional things to come with my breakfast but I don't like to be forced into the options.
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